ServiceContext
The Ground Truth for AI Agents

Equip AI Agents with
ServiceNow Intelligence

ServiceContext provides your AI agents with the critical context they need:

documentation
best practices
working examples

Ground your agents in official standards.

Explore Features
See the Difference

Context for Perfect Code Generation

Give your AI agents direct access to the documentation, descriptions, and examples required to generate correct ServiceNow solutions.

Semantic Search

Vector-powered instant access to 20K+ ServiceNow docs, finding the exact context needed.

API Discovery

Programmatic exploration of ServiceNow APIs to uncover available tools.

Code Retrieval

Instantly retrieve working code snippets and examples for any API method.

Deep Documentation

Full parameters, returns, and implementation details for every method.

Now SDK & Fluent

Support for the modern ServiceNow stack. Discover properties and objects for the new JS SDK.

Always Up-to-Date

Context is constantly refreshed to include the latest ServiceNow release features and deprecations.

Why ServiceContext?

ServiceNow development requires precision. ServiceContext delivers the exact context, from API details to coding standards, allowing your AI agents to generate correct, best-practice solutions every time.

Deep API Context

Agents get descriptions, parameters, and returns for every API method.

Built-in Best Practices

Ensures generated scripts naturally follow ServiceNow standards.

Real-World Examples

Provides working code snippets to ground the agent's generation.

Correct, Secure Code

Eliminates hallucinations by providing ground-truth documentation.

AI Code Agent - Scripting
U
"Write a script to auto-assign high-priority incidents to the Network team."
AI
Thinking...
scripting_list_methods(api="GlideRecord")
scripting_get_examples(api="GlideRecord", method="update")
AI
Generated script with proper error handling:
var grIncident = new GlideRecord('incident');
grIncident.addQuery('priority', '1');
grIncident.addNullQuery('assignment_group');
grIncident.query();

while (grIncident.next()) {
    grIncident.setValue('assignment_group', networkGroupID);
    var sysId = grIncident.update();
    if (!sysId) {
        gs.error(grIncident.getLastErrorMessage());
    }
}

Quality You Can Trust

See the difference between raw documentation retrieval and ServiceContext's intelligent, best-practice aware generation.

Risky

Raw Retrieval

Standard RAG just retrieves the first match, often missing error handling.

var gr = new GlideRecord('incident');
gr.short_description = "Broken";
gr.insert(); // No error check!
Improved

Context-Aware

Retrieves the Golden Sample with error handling patterns.

var sysId = grIncident.insert();
if (!sysId) {
gs.error(gr.getLastErrorMessage());
}

Frequently Asked Questions

Everything you need to know about ServiceContext.

MCP is an open standard by Anthropic that enables AI applications to securely connect to external data sources. ServiceContext implements MCP to provide AI agents with direct access to ServiceNow documentation.
No, ServiceContext is an independent project. It uses ServiceNow documentation, best practices and examples, but is not affiliated with ServiceNow.
ServiceContext currently includes documentation from recent releases like Zurich, with support for more coming soon.
No. ServiceContext only contains documentation and examples. It does NOT connect to your ServiceNow instance or access any customer data.

Future Roadmap

We are constantly expanding our capabilities to cover the entire ServiceNow ecosystem. Here is what we are building next.

Q1 2026

Beta Launch

New

Private Beta Access

Opening ServiceContext to the first wave of developers and AI agents. Includes core documentation for Global and Scoped apps, enabling immediate context retrieval for basic workflows.

Q2 2026

Expanded Modules

ITSM & CSM Deep Dive

Deep integration with Incident, Problem, Change, and Customer Service Management modules. We are adding specialized datasets for workflow automation, ensuring your agents understand the nuances of these core processes.

Q3 2026

Advanced Capabilities

Full Solution Coding

Enabling AI agents to architect and code complete, multi-file ServiceNow solutions. This includes dependency management, script include organization, and complex business rule logic patterns.